Man With Van Sidcup Terms and Conditions

These Terms and Conditions set out the basis on which Man With Van Sidcup provides domestic and commercial transport, loading, unloading, and related moving services. By making a booking, confirming a quotation, or allowing the service to begin, the customer agrees to be bound by these terms. Please read them carefully before arranging any man with van service, as they define your responsibilities, our responsibilities, and the limits of our liability.

In these terms, “we”, “us”, and “our” refer to the service provider, and “you” or “customer” refer to the person, business, or organisation booking the service. These terms apply to all van hire with driver services, removals, collections, deliveries, and similar transport work unless agreed otherwise in writing. Nothing in these terms affects your statutory rights where they cannot be excluded by law.

We aim to provide a reliable and professional man with a van service, but the scope of each job depends on the booking details, access conditions, item descriptions, and any special instructions provided before work begins. If the details you provide are incomplete or inaccurate, additional charges, delays, or service limitations may apply. It is your responsibility to ensure that the information you supply is correct and current.

Booking process begins when you request a quotation or reserve a date for the move. Any quote given is based on the information available at the time, including item volume, loading conditions, number of floors, parking access, distance, timing, and any additional labour required. A quote may be revised if the job differs materially from the details originally supplied. A booking is only confirmed once we accept it and, where required, receive any deposit or advance payment.

You must provide accurate information about the items to be moved, collection and delivery addresses, access restrictions, and any expected delays or special handling needs. Examples include fragile goods, heavy appliances, pianos, dismantling requirements, narrow staircases, no-lift access, long carries, or restricted parking. If we arrive and the job is materially different from the description given, we may refuse to proceed until the price and conditions are adjusted.

For the avoidance of doubt, we reserve the right to assign the most appropriate vehicle, crew size, and equipment for the work. The customer must ensure that the collection and delivery points are safe, accessible, and suitable for loading and unloading. If necessary, you must arrange parking permissions, building access, lifts, permits, or additional assistance in advance. We are not responsible for delays caused by access problems not disclosed at the time of booking.

Payments and charges may be calculated on an hourly basis, fixed-price basis, mileage basis, or a combination of these, depending on the nature of the service. Unless otherwise stated, prices are quoted exclusive of any additional charges that arise from waiting time, congestion, tolls, parking fees, overtime, extra manpower, fuel surcharges, dismantling, reassembly, or changes to the original job scope. Any such costs will be communicated where reasonably practicable.

Payment terms will be agreed at booking or before the job starts. In many cases, full payment is due on completion; in other cases, a deposit, part payment, or pre-authorisation may be requested to secure the date. We accept payment by the methods we specify from time to time. If payment is not made by the agreed time, we may retain goods until cleared payment is received, subject to applicable law and any lien rights available to us.

Where a job over-runs because of circumstances outside our control, additional time will be charged at the agreed rate or, if no rate is specified, at a reasonable rate based on the service provided. Waiting time caused by the customer, delayed access, incomplete packing, or not being ready at the booked time may be chargeable. All prices are subject to VAT where applicable.

Cancellations and rescheduling must be made as early as possible. If you cancel after a booking has been confirmed, cancellation fees may apply depending on how much notice is given, whether staff or vehicles have already been allocated, and whether third-party costs have been incurred. If the cancellation is made on the day of the job or after arrival at the collection point, the full call-out fee or a substantial portion of the quoted price may be charged.

If you need to rearrange your booking, we will try to accommodate a new date, but availability cannot be guaranteed. A rescheduled booking may be treated as a new booking if the original time slot cannot be retained. We may cancel or suspend a booking at any time if we reasonably believe the job is unsafe, unlawful, misdescribed, unpaid, or likely to cause damage due to inaccurate information or unsuitable conditions.

We shall not be liable for cancellation or delay caused by events beyond our reasonable control, including severe weather, road closures, accidents, vehicle breakdown, strikes, civil unrest, fire, flood, power failure, or restrictions imposed by public authorities. In such circumstances, we will use reasonable efforts to rearrange the service, but we are not responsible for indirect losses arising from the disruption.

Liability is limited to the extent permitted by law. We will exercise reasonable care and skill in carrying out the service, but we do not accept responsibility for losses caused by inaccurate customer information, inherent defects in items, poor packaging, or items not suitable for transport. You are responsible for ensuring that goods are adequately packed, secured, and labelled unless we have expressly agreed in writing to provide packing services.

We are not liable for loss of or damage to fragile, breakable, perishable, valuable, sentimental, or prohibited items unless they were specifically declared in advance and we agreed in writing to carry them under stated conditions. The customer should remove cash, jewellery, documents, data storage devices, and other high-value items before the service begins. We recommend that you arrange your own insurance for goods in transit where appropriate.

Our total liability for direct loss arising from our breach of contract or negligence shall not exceed the amount paid or payable for the relevant service, except where the law does not allow such limitation. We do not exclude or limit liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot legally be excluded. Nothing in these terms affects any rights you have under applicable consumer law.

Waste regulations are a key part of any removal or clearance-related service. If your booking includes disposal, collection of unwanted items, or transport of materials to a waste facility, you must tell us in advance exactly what is to be removed. We only handle waste in accordance with applicable environmental and waste management laws. Customers must not ask us to transport, dump, or dispose of waste illegally or without the required permissions.

Where waste transfer is involved, the customer must provide accurate descriptions of the waste type, quantity, and origin. Certain materials may be restricted, require special handling, or be refused entirely. These can include hazardous substances, electrical waste, paint, oils, asbestos, chemicals, clinical waste, batteries, gas cylinders, or items contaminated with bodily fluids. If such materials are discovered without prior disclosure, we may refuse collection and charge for the wasted attendance where lawful.

We reserve the right to request evidence that items are lawful for disposal and, where applicable, that the customer has authority to remove them. You are responsible for any fines, penalties, or claims arising from inaccurate declarations, illegal disposal requests, or failure to comply with waste regulations. Any waste transfer documentation, receipts, or records will be provided only where required or appropriate for the service.

Customer responsibilities include ensuring that all items are ready for collection at the agreed time, that pathways are clear, and that the premises are safe for our team to work in. You should protect floors, walls, doorways, and sensitive surfaces where you consider it necessary, unless we have agreed to provide protective coverings. You must also inform us of any items requiring specialist handling or additional manpower before the job starts.

You are responsible for checking that all items loaded are the items intended for transport and that no prohibited goods are included. We may refuse to carry items that are unsafe, illegal, odorous, contaminated, or likely to damage the vehicle or other goods. If the customer or a representative is not present at collection or delivery, we may act on instructions provided in advance, but we are not responsible for disputes arising from absent supervision unless caused by our own fault.

Property and ownership remain with the customer unless otherwise agreed. By instructing us to handle goods, you confirm that you own them or have authority from the owner to arrange the service. You agree to indemnify us against claims from third parties arising from your lack of authority, your breach of law, or your failure to disclose relevant information. If goods are abandoned, uncollected, or impossible to deliver through no fault of ours, we may store, return, or dispose of them in a lawful manner and charge reasonable costs.

Service limitations apply where access is difficult, timings are tight, or the environment creates risk of damage or injury. We may decline to move items that are excessively heavy, unstable, poorly packed, or likely to require special equipment not previously agreed. Any dismantling, reassembly, hoisting, or specialist lifting must be expressly agreed in advance and may incur separate charges. We are not obliged to use unsafe routes, carry items upstairs where they cannot be safely managed, or move items through areas that present a hazard.

If we agree to assist with packing or basic assembly, that assistance is provided on a reasonable-efforts basis and not as a guarantee of perfection. Delicate or complex items may require a specialist service outside the scope of a standard man and van service. Any estimates of timing are approximate and can be affected by traffic, weather, building access, parking availability, and the time taken by the customer to prepare goods.

We may subcontract part or all of the service where necessary, provided that the overall standard of service remains consistent with these terms. Any subcontractor acting on our behalf will be covered by arrangements equivalent to those we apply ourselves, subject to the same limitations and exclusions. We retain the right to determine how the service is operationally delivered.

Complaints and disputes should be raised as soon as reasonably possible after the issue occurs and no later than a reasonable period after completion of the service. You should provide clear details of the problem, including relevant photographs, documents, or other evidence where available. We will review complaints in good faith and may request additional information before making a decision or offering a remedy.

If any part of the service is found to be defective, our responsibility, where legally established, may be limited to repair, replacement, re-performance, or a refund of the relevant portion of the charge, depending on the circumstances. We are not liable for consequential loss, loss of profit, business interruption, missed appointments, or indirect costs arising from a delay or error, except where such exclusion is not permitted by law.

Severability means that if any provision of these terms is found unlawful, invalid, or unenforceable, the remainder will continue in full force and effect. Failure by us to enforce any right or remedy shall not be treated as a waiver of that right or remedy. Any variation to these terms must be agreed by us in writing. These terms, together with any written quotation or booking confirmation, form the entire agreement between you and us for the relevant service.

Governing law and jurisdiction: these Terms and Conditions are governed by the laws of England and Wales. Any dispute arising out of or in connection with the service, these terms, or any quotation shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory consumer protections require otherwise. If you are a consumer, you may also benefit from statutory rights that apply in your place of residence where such rights cannot be excluded.

Final provisions confirm that booking a man with a van service, a Man With Van Sidcup relocation, or any comparable transport arrangement indicates acceptance of these terms. We recommend that you keep a copy for your records. These terms are intended to provide a fair balance between service reliability, customer responsibility, lawful waste handling, and the practical realities of transport work.