Privacy Policy
Man with Van Sidcup Privacy Policy
This Privacy Policy explains how Man with Van Sidcup collects, uses, stores, shares, and protects personal data of its customers in the Sidcup area. It also describes your rights under the UK General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy applies to all Man with Van Sidcup customers in the area who enquire about, request, or use our services, whether contact is made by phone, online forms, messaging services, or in person.
1. Who We Are
Man with Van Sidcup provides local moving and transport services in and around the Sidcup area. For the purposes of data protection law, Man with Van Sidcup is the data controller in relation to the personal data described in this Privacy Policy. This means we decide how and why your personal data is used.
2. Personal Data We Collect
We only collect personal data that is necessary for the provision and management of our services. The types of personal data we may collect include:
Contact details such as your name, address, pick-up and drop-off addresses, and any alternative contact addresses related to your booking.
Communication details such as preferred contact method and information you provide when you contact us, request a quote, or make a booking.
Booking and service information such as dates and times of moves, item descriptions where provided, access details for properties, and other instructions necessary to carry out your move.
Payment and transaction information such as records of payments made to us, payment method used, and related billing details. We do not store full payment card details if a third-party payment processor is used.
Technical and usage information such as information provided by your device or browser when you interact with our website or online forms, including date and time of access and basic analytics data, where applicable.
3. Lawful Basis for Processing
We process your personal data only when we have a lawful basis to do so. Depending on the context, we may rely on the following lawful bases:
Contract: We process your personal data to take steps at your request before entering into a contract, and to perform our contract with you, for example to provide quotes, confirm bookings, carry out moves, and manage your account and payments.
Legitimate interests: We may process your personal data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. Our legitimate interests include managing and developing our services, keeping records, improving customer experience, and protecting our business from fraud or misuse.
Legal obligations: We may process your personal data to comply with legal obligations to which we are subject, such as tax or accounting requirements and responding to lawful requests from authorities.
Consent: In limited circumstances, we may rely on your consent, for example where we wish to send you certain marketing communications by electronic means and consent is required by law. When we rely on consent, you can withdraw it at any time.
4. How We Use Your Personal Data
We use the personal data we collect for the following purposes:
To provide and manage our services, including handling enquiries and quotes, planning and completing moves, and resolving issues or complaints.
To communicate with you about your enquiries, bookings, changes to services, or important updates about our operations.
To process payments, issue invoices or receipts, and keep accurate financial records.
To maintain and improve our services, including monitoring service quality and training staff.
To keep appropriate records of the services we have provided to you, for administrative and legal purposes.
To comply with legal and regulatory requirements, including responding to lawful requests and protecting our rights.
5. Data Processors and Sharing of Personal Data
We may share your personal data with carefully selected third parties who act as data processors on our behalf. These processors are only permitted to process your personal data in accordance with our instructions and applicable data protection laws. They must keep your data secure and are not allowed to use it for their own purposes.
Examples of data processors and third parties we may use include:
IT and hosting providers who support the operation and security of our website, communication systems, and data storage.
Payment processing providers who handle card or electronic payments on our behalf.
Accountants or professional advisers who require access to limited personal data for invoicing, bookkeeping, or compliance purposes.
In some circumstances, we may also need to share your personal data with other third parties acting as independent controllers, such as law enforcement bodies, regulators, or insurance providers, where this is required by law or necessary to establish, exercise, or defend legal claims.
We do not sell your personal data and we do not share it with third parties for their own independent marketing purposes.
6. International Transfers
Our primary operations and data storage are intended to be within the United Kingdom or the European Economic Area. If we use service providers located outside these areas, we will ensure that appropriate safeguards are in place to protect your personal data in accordance with data protection law, such as using standard contractual clauses or ensuring that the destination country has an adequate level of data protection.
7. Data Retention
We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to provide services, maintain records, meet legal, accounting, or reporting obligations, and resolve any disputes.
In general, we keep basic customer and booking information for a period that allows us to respond to queries about past services and meet our legal obligations, after which time the data will be securely deleted or anonymised. The specific retention period may vary depending on the type of data and applicable legal requirements. When we no longer need your personal data, we will take reasonable steps to remove it from our systems and records.
8. Data Security
We take appropriate technical and organisational measures to protect your personal data from accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures may include access controls, secure storage, and staff training on data protection responsibilities. While we work to protect your personal data, no system can be guaranteed as completely secure, and you should take care when sharing information with us, especially over public networks.
9. Your Data Protection Rights
Under data protection law, you have a number of rights in relation to your personal data. These rights apply to all Man with Van Sidcup customers in the area, subject to any legal limitations and exemptions. Your rights include:
Right of access: You have the right to request confirmation as to whether we process your personal data and to request a copy of the personal data we hold about you.
Right to rectification: You have the right to request that we correct inaccurate or incomplete personal data about you.
Right to erasure: In certain circumstances, you may have the right to request the deletion of your personal data, for example where it is no longer necessary for the purposes for which it was collected or where you withdraw consent and there is no other lawful basis for processing.
Right to restrict processing: You have the right to request that we restrict the processing of your personal data in certain circumstances, such as when you contest the accuracy of the data or object to our processing.
Right to object: You may have the right to object to our processing of your personal data where we rely on legitimate interests, especially for direct marketing purposes.
Right to data portability: In certain cases, you have the right to receive the personal data you have provided to us in a structured, commonly used, and machine-readable format and to request that we transmit it to another controller where technically feasible.
Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of any processing carried out before you withdrew it.
10. How to Exercise Your Rights
If you wish to exercise any of your data protection rights, or if you have questions about how we handle your personal data, you can contact us using the normal contact methods we provide for our customers. We may need to verify your identity before responding to your request to protect your privacy and security. We aim to respond to all legitimate requests within the time limits set by data protection law.
You also have the right to lodge a complaint with the UK supervisory authority for data protection if you are concerned about how we handle your personal data. We encourage you to contact us first so that we can try to resolve your concerns.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or how we process personal data. Any changes will take effect when the updated policy is made available. We recommend that you review this Privacy Policy periodically to stay informed about how we protect your personal data.
