Terms and Conditions
Man with Van Sidcup Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Sidcup provides removal, transport, and related services to private and business customers. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Service Provider means the operator trading as Man with Van Sidcup.
Customer means the individual or business booking or receiving the services.
Services means any removal, transport, man with a van, loading, unloading, packing, or related services provided by the Service Provider.
Vehicle means any van or other vehicle used to perform the Services.
Booking means a confirmed request by the Customer for the Services on a specified date and time.
Goods means any items, belongings, equipment, furniture, or other property to be moved or handled as part of the Services.
2. Scope of Services
The Service Provider offers man with van and removal services, including loading, transportation, and unloading of Goods between agreed collection and delivery addresses. The precise scope of Services for each job will be set out in the Booking confirmation based on the information supplied by the Customer at the time of enquiry.
The Service Provider reserves the right to decline any job that is unsafe, unlawful, unsuitable for the Vehicle, or beyond the capability or capacity of available staff and equipment.
3. Booking Process
3.1 Enquiries and quotations
Customers may request a quotation by providing accurate details, including but not limited to:
Pickup and delivery addresses and access details.
List, size, and approximate weight of Goods.
Preferred date and estimated time of the move.
Any special handling requirements, such as fragile, bulky, or high value items.
Any parking restrictions or access limitations at either location.
Quotations are based on the information supplied by the Customer. If the information is incomplete or inaccurate, the quotation may be revised before or during the job.
3.2 Confirming a booking
A Booking is only confirmed once the Service Provider has formally accepted it and, where applicable, any requested deposit has been received. Provisional dates or quotations do not constitute a confirmed Booking.
The Customer is responsible for checking that all details on the Booking confirmation are correct, including date, time, addresses, and scope of work. Any discrepancies must be reported as soon as possible before the scheduled service date.
3.3 Changes to bookings
Requested changes to the date, time, or scope of the Services are subject to availability and may result in a revised quotation or additional charges. The Service Provider will use reasonable efforts to accommodate changes but cannot guarantee that requested amendments can be made.
4. Pricing and Payment
4.1 Pricing structure
Prices may be based on hourly rates, fixed quotes, or a combination, depending on the nature and duration of the job, travel distance, access conditions, and any additional services requested. Any estimated time given is an approximation only and may be affected by traffic, access, loading conditions, and other factors outside the Service Provider's control.
4.2 Deposits
The Service Provider may require a deposit to secure a Booking. The amount and due date of the deposit will be communicated at the time of booking. Deposits may be non-refundable or partially refundable, subject to the cancellation terms set out in these Terms and Conditions.
4.3 Payment terms
Unless otherwise agreed in writing, payment is due on completion of the Services on the day of the job. The Service Provider may accept various payment methods, such as cash or bank transfer, as communicated to the Customer when the Booking is made.
For business customers with agreed credit terms, invoices must be paid in full within the period stated on the invoice. Late payments may incur interest or administrative charges in accordance with applicable law.
4.4 Additional charges
The Service Provider reserves the right to apply additional charges where reasonably necessary, including but not limited to:
Waiting time caused by delays outside the Service Provider's control.
Extra labour required where access is more difficult than described.
Additional items not originally declared or a significantly larger volume of Goods.
Parking fees, tolls, or congestion charges incurred during the job.
Work required outside of agreed hours or on short notice at the Customer's request.
The Customer will be informed of such additional charges as soon as practicable and, where possible, before further work is undertaken.
5. Cancellations and Rescheduling
5.1 Cancellation by the customer
If the Customer wishes to cancel a Booking, they must notify the Service Provider as soon as possible. The following may apply:
Cancellations made with reasonable advance notice may incur no charge or a reduced charge at the Service Provider's discretion.
Cancellations made at short notice, including on the day of the scheduled job, may result in the loss of any deposit and or incur a cancellation fee to cover costs and lost business.
The specific cancellation terms, including any relevant timeframes and charges, will be explained at the time of booking where applicable.
5.2 Rescheduling
Requests to reschedule are treated as changes to the Booking and are subject to availability. If a reschedule is requested at very short notice, the Service Provider may treat it as a cancellation and rebooking, with charges applied accordingly.
5.3 Cancellation by the service provider
The Service Provider reserves the right to cancel or postpone the Services where:
Weather or road conditions make it unsafe to operate.
The Vehicle or equipment suffers a breakdown or other operational issue.
The Customer has provided incomplete, misleading, or inaccurate information.
The Customer behaves in a threatening, abusive, or otherwise unacceptable manner.
In such cases, the Service Provider will aim to offer an alternative date or a refund of any payment made for the affected Booking, but will not be liable for any indirect or consequential loss resulting from the cancellation.
6. Customer Obligations
The Customer agrees to:
Ensure that all Goods are properly packed and ready for loading, unless packing services have been agreed.
Provide accurate and complete information about the items, addresses, access, and any restrictions.
Ensure that someone responsible is present at the collection and delivery addresses to supervise, provide instructions, and sign any job documentation.
Arrange suitable parking or permits where required and cover any parking costs incurred.
Ensure safe access, including stairways, lifts, and hallways, and notify the Service Provider of any hazards or limitations.
The Service Provider is entitled to assume that all Goods presented for removal belong to the Customer or that the Customer has the authority to move them.
7. Excluded and Prohibited Items
The Services do not cover the movement or handling of certain items, including but not limited to:
Illegal goods or substances.
Explosives, gas cylinders, or other hazardous materials.
Perishable goods that require refrigeration or special storage conditions.
Animals or live plants, unless expressly agreed in advance.
Cash, jewellery, important documents, or other items of exceptional value unless agreed and specifically declared.
The Service Provider may refuse to carry any item that, in their reasonable opinion, is unsafe, illegal, insufficiently packed, or could cause damage to the Vehicle, staff, or other Goods.
8. Liability and Limitations
8.1 General duty of care
The Service Provider will take reasonable care in handling, loading, transporting, and unloading the Customer's Goods. However, the Customer acknowledges that some risk of damage or loss is inherent in moving services.
8.2 Limits of liability
To the fullest extent permitted by law, the Service Provider's liability for loss of or damage to Goods, whether caused by negligence or otherwise, shall be limited to a reasonable and proportionate amount in relation to the value of the affected items and the price of the Services.
The Service Provider is not liable for:
Any pre-existing damage, wear and tear, or inherent defect in the Goods.
Damage resulting from inadequate or improper packing by the Customer.
Damage where the Customer or a third party assists with loading or unloading against the Service Provider's advice.
Loss of profits, business interruption, or any indirect or consequential losses.
8.3 Reporting damage
The Customer should inspect Goods as soon as reasonably possible after completion of the Services. Any visible damage or loss should be reported to the Service Provider promptly, including reasonable details and, where available, photographic evidence.
Failure to notify the Service Provider within a reasonable period may affect the ability to investigate and, where appropriate, offer compensation.
8.4 Delays
While the Service Provider will make reasonable efforts to adhere to agreed times, all arrival and completion times are estimates. The Service Provider is not liable for delays caused by traffic, weather, road closures, accidents, vehicle breakdowns, or circumstances beyond their reasonable control.
8.5 Customer packing and dismantling
Where the Customer undertakes their own packing, dismantling, or disconnection of appliances, the Service Provider is not liable for any resulting damage or malfunction unless caused directly by the Service Provider's negligence in handling.
9. Waste and Rubbish Regulations
9.1 Waste carriage and disposal
The Service Provider primarily provides removal and transport of personal and household Goods and is not a general waste collection contractor. Any removal of waste, rubbish, or unwanted items must be agreed in advance.
Where waste materials are removed, they will only be taken to lawful disposal or recycling facilities in accordance with relevant regulations. The Customer agrees not to request or permit unlawful dumping or fly-tipping of any items.
9.2 Prohibited waste
The Service Provider will not collect or carry hazardous, clinical, or controlled waste, including chemical waste, asbestos, or similar materials. The Customer is responsible for ensuring that any such items are identified and excluded from the Goods to be moved.
9.3 Customer responsibilities
The Customer must declare if any items to be removed are waste or are intended for disposal. Misrepresentation of waste as household Goods may result in additional charges or refusal to carry the items.
10. Access, Parking, and Property Damage
The Customer is responsible for ensuring that suitable access is available for the Vehicle at both collection and delivery points. This includes making reasonable arrangements for parking and obtaining any necessary permits in advance.
The Customer acknowledges that in some locations, the Vehicle may need to park on driveways or close to buildings. Reasonable care will be taken, but the Service Provider is not responsible for minor damage to soft ground, grass, kerbs, or similar surfaces resulting from normal vehicle access, unless caused by reckless operation.
The Customer should take reasonable precautions to protect floors, walls, and doorways if they are concerned about scuffs or marks, especially in narrow or restricted spaces.
11. Insurance
The Service Provider will maintain appropriate vehicle insurance and, where applicable, public liability cover as required by law. This does not necessarily replace or replicate the Customer's own contents or business insurance.
Customers with high value or particularly fragile items are encouraged to check their own insurance arrangements to ensure adequate cover for removal and transit, as the Service Provider's liability is limited as described in these Terms and Conditions.
12. Complaints and Dispute Resolution
If the Customer is dissatisfied with any aspect of the Services, they are encouraged to raise the matter with the Service Provider as soon as possible so that it can be investigated and, where appropriate, resolved.
Complaints should provide clear details of the Booking, dates, addresses, and the nature of the concern. The Service Provider will aim to respond within a reasonable period and may request further information to assist in the investigation.
Both parties agree to attempt to resolve disputes in good faith before considering formal legal action.
13. Data Protection and Privacy
The Service Provider will collect and use personal data such as names, addresses, and contact details solely for the purpose of providing the Services, managing Bookings, and handling payments or queries.
Personal data will be handled in accordance with applicable data protection laws and will not be shared with unrelated third parties except where required by law or necessary to perform the Services, such as sharing address details with drivers.
14. Amendments to Terms and Conditions
The Service Provider reserves the right to update or amend these Terms and Conditions from time to time. Any revised terms will apply to new Bookings made after the date of publication of the updated version.
For ongoing or pre-booked services, the version in force at the time of Booking will normally apply unless otherwise agreed.
15. Severability
If any provision of these Terms and Conditions is held to be invalid or unenforceable by a court or other competent authority, the remaining provisions shall continue in full force and effect.
16. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or related to these Terms and Conditions or the provision of the Services.
By confirming a Booking or using the Services of Man with Van Sidcup, the Customer acknowledges that they have read, understood, and agree to be bound by these Terms and Conditions.
